Privacy Policy

1) Who we are

SoulPal is operated by Chengdu SoulPal Intelligence Technology Co., Ltd., a company based in Chengdu, China. We are building an AI smart pet collar + companion app. Our Site currently may include product information and a waitlist signup.

If you have questions about this Privacy Policy, contact us at lixiluo66@gmail.com — Lissi, Co-founder.

2) What information we collect

We collect information in the following ways:

A. Information you provide to us

Depending on how you use the Site, you may provide:

• Contact information (e.g., email address; name if you choose to provide it), such as when you join our waitlist or contact us.
• Message content (e.g., questions, feedback, or other information you send us).

B. Information collected automatically

When you access the Site, we (and our service providers) may automatically collect:

• Device and usage information, such as IP address, device type, browser type, operating system, referring/exit pages, pages viewed, links clicked, and timestamps.
• Approximate location, such as general location inferred from IP address.
• Cookie and similar technology data, such as identifiers stored in cookies/local storage, pixel tags, and log files.

C. Information from third parties

We may receive information from third parties such as:

• Analytics and advertising partners that provide information about how you interact with the Site.
• Social platforms if you choose to interact with our social links or embedded content (subject to that platform’s policies).

3) How we use information

We may use information to:

• Provide and operate the Site and related services (e.g., maintain functionality and troubleshoot).
• Manage the waitlist and communicate with you about product updates, launches, and events.
• Respond to inquiries and provide customer support.
• Improve and develop our products, services, and marketing.
• Protect security and integrity, including preventing fraud, abuse, and unauthorized access.
• Comply with legal obligations and enforce our terms/policies.

4) Cookies and similar technologies

We may use cookies and similar technologies to:

• Remember preferences and improve the Site experience.
• Understand Site performance and usage (analytics).
• Measure the effectiveness of marketing (where enabled).

You can control cookies through your browser settings and, where available, through any cookie controls presented on the Site. If you disable cookies, some features may not function properly.

5) How we share information

We may share information in the following circumstances:

A. Service providers

We may share information with vendors who help us operate and improve the Site (for example, website hosting, analytics, email delivery, form processing, and security). These providers are authorized to use personal information only as needed to provide services to us.

B. Legal and safety

We may disclose information if we believe in good faith that disclosure is necessary to:

• Comply with law, regulation, or legal process.
• Protect the rights, property, and safety of SoulPal, our users, or others.
• Investigate or prevent suspected fraud or security issues.

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

D. With your direction

We may share information when you ask us to do so or otherwise consent.

6) Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to operate the waitlist, provide communications you request, comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We take reasonable administrative, technical, and physical measures designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Your choices and rights

A. Marketing communications

You can opt out of marketing emails at any time by using the unsubscribe link in the email (if included) or by contacting us at lixiluo66@gmail.com — Lissi, Co-founder. Even if you opt out, we may still send non-marketing messages (e.g., transactional or important notices).

B. Access, deletion, and correction

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you. You can request this by emailing lixiluo66@gmail.com — Lissi, Co-founder.

9) U.S. state privacy disclosures (including California)

Certain U.S. state privacy laws may provide residents with additional rights regarding their personal information.

A. Categories of personal information

In the past 12 months, we may have collected the following categories of personal information (as applicable):

• Identifiers (such as email address, IP address, online identifiers)
• Internet or other electronic network activity (such as browsing interactions with the Site)
• Approximate location (inferred from IP address)

B. Purposes

We use these categories for the purposes described in Section 3 (e.g., operate the Site, manage the waitlist, communicate, improve, security, and legal compliance).

C. “Sell” and “Share”

We do not sell personal information for money. We may use third-party analytics and advertising tools; depending on your state’s definitions, certain disclosures for targeted advertising or measurement may be considered “sharing.” Where required, we provide a way to opt out of targeted advertising/sharing (for example, via a cookie banner or a “Do Not Sell or Share My Personal Information” link, if implemented).

D. Your rights

Depending on your state, you may have the right to:

• Know/access the personal information we collect about you
• Delete personal information
• Correct inaccurate personal information
• Opt out of targeted advertising (and “sale”/“sharing” where applicable)
• Not be discriminated against for exercising your rights

To exercise your rights, email lixiluo66@gmail.com — Lissy, Co-founder. We may need to verify your request. Authorized agents may submit requests where permitted by law.

10) International visitors and data transfer

SoulPal is operated from Chengdu, China, with servers located in the United States. If you access the Site from outside China, your information will be processed in the United States (where our servers and service providers operate), with support operations in China (where our team is based). Those locations may have different data protection laws than your jurisdiction.

By using the Site and submitting your information, you consent to the transfer of your data to and processing in the United States and other countries where we or our service providers operate. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

11) Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at lixiluo66@gmail.com — Lissi, Co-founder, and we will take steps to delete it.

12) Third-party links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Your use of third-party services is subject to their privacy policies.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site and update the “last updated” date above.